Account Manager
Job Description
The Tie is a leading provider of information services for digital assets. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors. The Terminal brings together real-time news from thousands of primary sources with sentiment analytics, spot and derivatives, alternative, and on-chain data in a powerful and intuitive platform.
The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.
We are backed by top-tier investors and are well-positioned to scale. We love crypto and we’re excited about our role in its global proliferation.
As an Account Manager, you are responsible for delivering a high-touch white-glove experience supporting our clients while working closely with the Account Executive team to drive upsells and net revenue retention. You will build a network of strong relationships within your assigned accounts and be a brand ambassador for The Tie.
Responsibilities
- Build strong relationships with assigned clients
- Work alongside the the Account Executives to win new business and increase salesProvide support for customers in the pre-sales and post-sales processes
- Maintain CRM including recording details notes from meetings with clients
- Answering client questions via their designated support channel
- Communicate new feature launches
- Build dashboards, watchlists and news feeds for new clients
- Aggregate product feedback from clients and present to the product team
- Prospect and network for upsells to existing clients
- Drive net retention
Requirements
- BA/BS degree or relevant experience
- Experience or passion for cryptocurrency markets is strongly preferred
- An ability to gasp customers’ needs and suggest timely solutions
- Excellent presentation, relationship building and communication skills
- Strong analytical and problem-solving skillsCRM and client prospecting experience
Compensation
- Competitive compensation
- Employee stock option plan
- Salary range: $80,000 - $100,000 + Commission
Additional Information
Benefits
- Health, dental, vision, and disability insurance
- Flexible paid time off
- Flexible working hours
- A fast-paced and exciting work environment
- Strong teamwork-driven culture
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