Marketing Operations Manager

TRM is on a mission to build a safer financial system for billions of people. We deliver a blockchain intelligence data platform to financial institutions, crypto companies, and governments to fight cryptocurrency fraud and financial crime. We consider our business — and our profit — as a way to move towards our mission sustainably and at scale.

The Marketing Operations Manager is responsible for the development and execution of the marketing operations strategy as well as managing our marketing tech stack, measuring and reporting on marketing performance, and supporting our global marketing campaigns. This is a Manager/Senior Manager role (an individual contributor, non-people manager role).

• Blend marketing ops technical expertise and strategy; be a systems admin for key marketing tools while building scalable engines to centralize and streamline workflows, and helping define pipeline reporting, KPIs, and best practices
• Evaluate and implement new tooling as needed; gain stakeholder alignment and buy in
• Manage marketing ops resources (both headcount and agency support)

• Minimum 5 years of B2B marketing operations or related experience. Professional experience in SaaS, regtech, fintech, blockchain or related industries a plus
• Experience with the following infra and tooling: Hubspot (expert), Salesforce, Bizible (nice to have)
• A strategic thinker who can help us identify and synthesize systems and processes to achieve business goals
• A resourceful self-starter who enjoys setting big goals and blazing the path to get the job done

• The estimated base salary range for this role is $162,183-200,750
• Additionally, this role may be eligible to participate in TRM’s equity plan
• Please note – we factor in the different costs for geographies outside the United States

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Benefits and Perks

At TRM, we know that supporting our team members can take many forms. Our goal is to enable you to care for yourself, your family, and your community while eliminating stress through our diverse and curated benefits package for full-time employees.

• Remote-first work environment
• Regular team offsites and retreats
• Competitive salaries and stock options
• Premium health, dental, and vision insurance
• FSA, HSA, and 401K programs
• Life & disability coverage
• Generous paid time for vacation, volunteering, sick leave, and parental leave
• Fertility, professional coaching, and mental health resources

Life at TRM Labs

Our Principals

TRM's culture is shaped by how we make decisions, how we execute, and how we treat each other

• Impact-Oriented Trailblazer: We put customers first, driving for speed, focus, and adaptability.
• Master Craftsperson: We prioritize speed, high standards, and distributed ownership.
• Inspiring Colleague: We value humility, candor, and a one-team mindset.
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Build a Career

Joining TRM means being part of a mission-driven team comprised of industry leaders.

At TRM, you'll experience:

• Purpose and Mission: Real-world impact, from disrupting terrorist networks to returning stolen funds.
• Inspiring Colleagues: Collaborate with industry leaders and learn something new daily.
• Personal Growth: We're not just using technology; we're inventing it and taking category-defining products to market.

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Work Environment

• Remote First: Our headquarters is online. Tools like Zoom and Slack ensure seamless collaboration, but we also value in-person interactions, organizing regular meetups and offsites for team bonding.
• Async Communication: Clear communication is key in our decentralized setup. With tools like Slack, Loom, and voice notes, we document meetings and decisions, promoting transparency and efficiency.
• High Ownership: Small teams drive big goals at TRM. Every team member has significant ownership and responsibility, fostering an environment of initiative and direct impact. While there's no strict clocking in or out, we expect team members to balance personal schedules and team needs.
• TRM Speed: We move “surprisingly fast” while maintaining a high bar in service of our customers and mission. This can feel both intense and rewarding. Our unique approach to projects emphasizes quick wins, rapid iterations, and constant feedback.
• Diversity and Inclusion: Diversity at TRM encompasses backgrounds, experiences, and perspectives. Every day is an opportunity to learn from a colleague, whether they're a law enforcement expert or a tech pioneer.

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Join Us

We are looking for team members who love building from the ground up and want to work hard in a fast-paced and ambitious environment. We are remote-first, with exceptionally talented team members located around the world. If you like solving tough problems quickly and seeing your work improve the lives of billions of people, we want you at TRM.

We encourage you to reach out even if your experience doesn't precisely match the job description. Do not worry about picking exactly the right job; we can always explore other options after starting the conversation. Your passion and interests will set you apart, especially if your background or career is unconventional.  

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