Customer Success Manager (Equity-Based)

Position: Customer Success Manager
Location: Remote
Category: Flexible, Part-time (15 hours) to Full-time (40 hours)
Reports to: VP, Sales
Compensation: Fair Market Value, Equity-Based Compensation Model

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Welcome to the forefront of transformational change. At SOULCHI, we are driven by a vision that blends virtues-based leadership, conscious growth, and a commitment to the United Nations Sustainable Development Goals. As an equity-based startup team member, you're not just joining a team; you're embarking on a journey to shape a more harmonious and sustainable world. We believe that true progress stems from the fusion of innovation and values, and that's exactly what you'll find here – a dynamic environment where your talents will thrive, your ideas will flourish, and your impact will resonate far beyond. Join us in rewriting the narrative of leadership and making a lasting difference that echoes through generations.

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Role Overview:
As a Customer Success Manager, you will be the primary point of contact for our customers, ensuring they receive the highest level of service and support. You will work closely with clients to understand their needs, facilitate product adoption, and drive customer satisfaction and retention. You will also collaborate cross-functionally with various internal teams to provide customer support, feedback and training while identifying additional sales opportunities.

• Onboarding: Guide new customers through the onboarding process, ensuring they are set up for success with our software.
• Relationship Management: Build strong, long-lasting relationships with strategic customers to understand their business goals and challenges.
• Support & Training: Provide ongoing support and training to customers, helping them maximize the value of our products.
• Feedback Loop: Gather customer feedback and communicate insights to the product development team to influence future product enhancements.
• Renewals & Upselling: Monitor customer health metrics and drive renewals and upsell opportunities.
• Reporting: Track and report on customer success metrics and KPIs.

• Bachelor’s Degree Required
• Experience: 5+ years' experience working in Customer Success, Account Management, Client Services, or other similarly customer-centric role in a SaaS environment.
• Communication Skills: Excellent verbal and written communication skills; ability to convey complex concepts clearly.
• Problem-Solving: Strong analytical and problem-solving abilities, with a customer-centric mindset.
• Technical Aptitude: Familiarity with SaaS products and a willingness to learn new technologies quickly.
• Team Player: Ability to work collaboratively across teams and departments including product, marketing, sales and the executive team.
  

As part of the SOULCHI team, you'll take part in our equity-based compensation model, aligning your success with the success of our business. After much research we have found the fairest equity model for a startup. We use the Slicing Pie model. First phase is equity-based only, which we are currently in. Equity calculations move dynamically based on your fair market rate and actual number of hours worked. In the second phase, which happens at the break-even point, the equity freezes at each member's current earned percentage and compensation switches to salary + benefits. Your equity percentage gets paid out annually as part of the profit sharing. This is more than a job; it's an opportunity to own a piece of the future.

We request you only apply for this position if you believe an equity-based model is the perfect fit for you. A more detailed explanation from the professor who created the model can be found on Youtube, "Pie Slicer Equity Split Software" by Slicing Pie.

We understand the importance of work-life balance and recognize that each individual has unique scheduling needs. As such, we offer flexibility in working hours for the [Position Title] role, with the opportunity to work anywhere between 15 to 40 hours per week, depending on the candidate's availability and suitability for the role.

Thank you for considering SOULCHI as your future employer.

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