Customer Support Specialist

FSL  are the creators of the revolutionary move-and-earn game STEPN, a pioneering web3 social game GasHero an AI powered NFT marketplace MOOAR and Multichain DEX DOOAR

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Our products and community are unparalleled in the space and offer a chance to be part of something special. For example, being part of the STEPN community is so much more than owning a digital sneaker that pays you to move. It is a vibe. It’s a way to tell the world you’re in the know and care about your wellbeing. It’s a flex. It’s an experience that you can only understand once you join the club.

• Provide exceptional support to our users via email in line with our SLAs.
• Log all the data accurately for business continuity.
• Communicate effectively with internal and external stakeholders to investigate and resolve the queries in accordance with our guidelines.
• Act as a bridge between the users and internal teams, gather all user feedback and share with the related teams to improve user experience.
• Escalate queries to the correct team in a timely manner.

• Minimum 1 year of experience in Customer Service or Technical Support areas.
• Minimum 1 year experience in Web3 industry (a must)
• Excellent English speaking/writing skills.
• Strong passion and interest for our products.
• Ideally experience in a remote-first environment.

• Work From Anywhere
• Competitive Salary and Benefits
• Learning & Development Budget
• Growth opportunities supported by FSL’s career path model.

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