French/English Customer Support

French<>English Customer Support

Start a career in tech: Join the team that’s supporting the latest cutting-edge AI language models.

Website | Video Demo | Core Values

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The Business Context

You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function.

But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviors.

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The Role

As a French/English-Speaking client phone outreach operator at Invisible, you will play a crucial role in driving our client’s success by identifying and securing opportunities within the French/English-speaking market. You will work closely with our client to promote their services to potential buyers while providing outstanding customer service.

• Order Confirmation: Confirming a customer’s order and sourcing information while maintaining a friendly, warm tone.
• Onboarding: Training, account setup, and ensuring the customer has all the necessary resources and information to use our client’s service effectively.

• Prior experience in phone outreach in the French market.
• Strong interpersonal and negotiation skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a focus on achieving and exceeding targets while maintaining high quality standards.
• Knowledge of the restaurant industry is a plus.

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System Requirements

Must meet minimum system and internet requirements

• 20 download, 5 upload Mbps
• Dual-core processor with hyper-threading
• 8g RAM
• Must have a microphone with very clear audio
• If your area receives power interruptions you must have a backup power supply (UPS)

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Role Requirements

• Fluency in spoken and written French<>English is essential.
• The role requires extensive communication with French<>English-speaking clients
• Fluent in written and spoken English<>French

Type: RBP

Remuneration: $5 Effective Hourly

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Life & Career

Ideally you are available between EST/CST or PST time zones. The work is steady, the hours are flexible, the work is enjoyable, and leaves room for advancement into more senior training roles and project management roles on the Invisible team as the project expands. We’re keen to share more in interviews.

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