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Level AI

Product Specialist

Job Description

Posted on: 
July 17, 2024

Level AI is a leading provider of cutting-edge SaaS solutions, specializing in artificial intelligence software for the modern Contact Center. We are seeking a highly motivated and versatile SaaS Instance Setup Coordinator to join our team remotely from overseas. In this role, you will play a crucial part in ensuring the successful setup and deployment of prospect and customer SaaS instances, acting as a bridge between technical implementation and customer satisfaction. If you're a proactive individual with strong technical acumen, project management skills, and a knack for client interactions, we want to hear from you.

Responsibilities

  • SaaS Instance Deployment: be a part of the team that helps configure and set up prospect and customer SaaS instances based on client's unique requirements.
  • Ongoing project & task management. Manage multiple instance setup projects concurrently, from initial request to final deployment. Create and maintain project timelines, ensuring all tasks are completed on schedule.
  • Consultative Approach: Act as a consultant to prospects and customers, understanding their unique requirements, and recommending optimal configurations and features to meet their needs.
  • Overseas Team Collaboration: Work closely with our overseas development and support teams, facilitating clear communication and ensuring that instance setup aligns with customer expectations.
  • Project Management: Manage multiple instance setup projects concurrently, from initial request to final deployment. Create and maintain project timelines, ensuring all tasks are completed on schedule.
  • Data Entry and Analytics: Handle data entry tasks related to customer and prospect information, ensuring data accuracy. Use analytics tools to gather insights on instance performance and provide recommendations for improvement.
  • AI Familiarity: Develop a strong understanding of our intent-based artificial intelligence and other AI technologies to effectively communicate its capabilities and benefits to customers.
  • Documentation: Maintain detailed documentation of instance setup processes, configurations, and customer interactions to ensure consistency and knowledge sharing within the team.
  • Overseas Team Collaboration: Work Eastern Timezone hours with our overseas client and support teams, facilitating clear communication and ensuring that instance setup aligns with client expectations.

Requirements

  • Bachelor's degree in a related field or equivalent work experience.
  • Strong technical background with a good understanding of SaaS platforms and cloud services.
  • Excellent project management skills with the ability to juggle multiple projects simultaneously.
  • Strong data entry and analytical skills.
  • Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
  • Familiarity with intent-based and generative artificial intelligence is a plus.
  • Exceptional organizational and problem-solving skills.
  • Strong communication skills in English (both written and verbal).
  • Comfortable working remotely and across different time zones.(eastern hours)

Compensation

Additional Information

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