Paralegal with a talent for customer service (LegalTech)

Join Codekeeper and play a pivotal role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of legal drafting/review, customer communications, and technical support. We are seeking a talented Paralegal with a passion for customer service to excel in this dynamic and multifaceted position.

We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.

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Role Description:

As a Paralegal with a talent for customer service (LegalTech) within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.

• Legal Drafting/review: As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements. You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client.
• Customer Service: You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account. Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly.
• Tech Setup Support: Customers will also be required to set up connections between their source code management platform. You will support them in this process and make sure everything is administered correctly on our side.
• Sales Support: Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service. This is done via email and website chat.
• Report Drafting: Some of our customers require us to inspect information they provide. You draft the reports and send them back to them.

We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.

• Prior experience in customer success or similar role is preferred.
• Proficiency in drafting legal documents.
• Exposure to working with diverse companies of varying sizes and industries.

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Additional Requirements:

• Analytical thinking, and a proactive attitude.
• Excellent written English communication skills.
• Proficiency in modern web tools like Google Docs and similar platforms.
• Highly organized with a strong attention to detail.
• Comfortable adapting and multitasking in a fast-paced environment.

Not disclosed.

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